Privacy Policy

Privacy Policy

This Privacy Policy explains how Circa Chat ("Circa," "we," "us," or "our") collects, uses, and protects your information when you use our Service.

1. Information We Collect

• Account information: name, email, date of birth, profile photo, and any other details you provide when creating or updating your profile.
• Content: posts, messages, comments, and media you upload or send through the Service.
• Payment information: transaction records for Circle purchases and subscriptions, processed through our third-party payment provider. We do not store full payment card numbers ourselves.
• Usage information: how you interact with the Service, including device information, log data, and general location (e.g. country/region).
• Identity verification: if you apply to become a Voice, a photo of you holding a note with your legal name. It is reviewed by a person, kept for at least 30 days and less than 365 days after a decision is made, and then permanently deleted. It is never shown on your profile, never shared, and never used for anything else.

2. How We Use Your Information

• To provide, operate, and maintain the Service, including processing payments and delivering messages, calls, and content.
• To communicate with you about your account, including notifications, warnings, and support requests.
• To keep the Service safe, including detecting and preventing fraud, abuse, and violations of our Rules & Guidelines.
• To improve and personalize the Service.

3. How We Share Your Information

We do not sell your personal information. We may share information with service providers who help us operate Circa (such as payment processors and hosting providers), or when required by law, or to protect the safety of our users.

The providers we share information with include our payment processor (Stripe), our email provider (Postmark), our cloud hosting and storage provider (Cloudflare), our real-time calling provider (Agora), our error-monitoring provider (Sentry), an IP-geolocation provider (ipinfo) used to detect fraud, and Google (for optional sign-in and address lookup). Where you have consented, we also use analytics and advertising tools, including Meta. Each provider receives only the information it needs to perform its function.

Some Voices may use artificial intelligence tools to help create content or replies, and messages you send may be processed by automated systems and AI service providers to generate responses and to keep the Service safe. We do not independently verify whether any given piece of content or reply was created with the assistance of AI.

To protect their own privacy and safety, some Voices may present themselves under a fictional persona and use digitally created or altered images rather than their own likeness, so a Voice's name, image, or persona may not depict a real, identifiable individual.

4. Your Choices

You can review and update your account information at any time in Settings. You may request deletion of your account and associated personal information by contacting us at customerservice@circa.chat, subject to any records we're required to retain by law.

5. Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Children's Privacy

Circa is not intended for anyone under 18. We do not knowingly collect information from anyone under 18, and will remove any such accounts if discovered.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

8. Contact

Questions about this Privacy Policy can be sent to customerservice@circa.chat.